Privacy Policy
Introduction
Matro takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@matro.be .
How does Matro use your personal data?
Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Matro uses for that specific purpose, the legal justification, and the amount of time Matro keeps this data. For clarity’s sake, we have categorised the purposes.
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Purpose: |
Financial administration |
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Information: |
Company name, Billing address, Bank details, Outstanding balance |
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Legal basis: |
Legal obligation |
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Storage period: |
maximum 7 years |
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Purpose: |
Order Management |
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Information: |
Home address, Delivery address, Billing address, Email, Phone, Payment information, Order Number, Complaint content, COC number, VAT number |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Handling complaints |
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Information: |
Home address, Delivery address, Billing address, Email, Phone, Payment information, Order Number, Complaint content, COC number, VAT number |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Invoicing |
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Information: |
Home address, Delivery address, Billing address, Email, Phone, Payment information, Order Number, Complaint content, COC number, VAT number |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Services |
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Information: |
Home address, Email, Financial data, Data necessary to provide the service, Data generated by the service |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Handling complaints |
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Information: |
Home address, Email, Financial data, Data necessary to provide the service, Data generated by the service |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Invoicing |
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Information: |
Home address, Email, Financial data, Data necessary to provide the service, Data generated by the service |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
CRM |
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Information: |
Name, Email, Location, Order history, Phone |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Direct marketing |
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Information: |
Name, Home address, Email, Phone, Click behaviour, Online behaviour, Interest in a product, Social media account, Order history, Billing address Legitimate interests |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Affiliate marketing |
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Information: |
Name, Home address, Email, Phone, Click behaviour, Online behaviour, Interest in a product, Social media account, Order history, Billing address Legitimate interests |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Newsletter |
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Information: |
Name, Home address, Email, Phone, Click behaviour, Online behaviour, Interest in a product, Social media account, Order history, Billing address Legitimate interests |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Retargeting |
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Information: |
Name, Home address, Email, Phone, Click behaviour, Online behaviour, Interest in a product, Social media account, Order history, Billing address Legitimate interests |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Social media marketing |
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Information: |
Name, Home address, Email, Phone, Click behaviour, Online behaviour, Interest in a product, Social media account, Order history, Billing address Legitimate interests |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Behavioural targeting |
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Information: |
Name, Home address, Email, Phone, Click behaviour, Online behaviour, Interest in a product, Social media account, Order history, Billing address Legitimate interests |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Website analytics |
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Information: |
Online behaviour, Location |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
A/B testing |
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Information: |
Online behaviour, Location |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Account |
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Information: |
Name, Email, Message content |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Submitting reviews or messages |
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Information: |
Name, Email, Message content |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Chat feature |
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Information: |
Name, Email, Message content |
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Legal basis: |
Necessary for the performance of a contract |
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Storage period: |
As long as necessary for this purpose |
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Purpose: |
Market research |
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Information: |
Online behaviour, Email |
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Legal basis: |
Legitimate interests |
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Interest concerned: |
Commercial interests |
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Storage period: |
As long as necessary for this purpose |
How did we obtain your personal data?
Matro has obtained your data because you have provided this data to us. .
What are your rights?
Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:
Access
You may access your personal information and make any necessary changes in your account. If you would like to see which personal data Matro has obtained about you, you may exercise your right of access by submitting a request to Matro.
Making changes
If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that Matro makes these changes for you. You may request that Matro modifies, corrects, supplements, erases or shields your information.
Restriction of processing of personal data
You also have the right, under certain conditions, to ask Matro to restrict the processing of your personal data.
Right to object
If processing of your data takes place on the grounds of 'legitimate interest' by Matro or a third party, you have the right to object to that processing.
Portability of data
You have the right to obtain your personal data from Matro. Matro will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.
Withdrawing consent
When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Matro no longer being able to provide you with certain services.
Response from Matro
A request can be sent to info@matro.be. Matro will comply with your request as soon as possible and in any case no later than one (1) month after Matro has received such a request. If Matro rejects your request, we will indicate in our reply why the request was rejected.
Recipients of your personal data
Your data may be transmitted to:
- Data processors
- Parties that are involved in the execution or fulfilment of an agreement between you and Matro It is possible that Matro is required to submit your data to a third party, for example to fulfil a legal obligation.
Transfer to third countries or international organisations
It may be necessary, for instance for technical and operational reasons, to transfer your (personal) data to affiliates of Matro located outside the European Economic Area. Due to the possibility that the regulations in the area of privacy protection do not offer the same protection as within the European Economic Area, Matro will use the Privacy Shield or the EU Model Clauses to protect your privacy as much as possible. If that is not possible, Matro will ask your consent to transfer your (personal) data to countries that do not maintain an adequate protection level. You may withdraw your consent at any time.
What are cookies and how does Matro use them?
Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Matro and then stored on the hard disk or in the memory of your device. The cookies placed via Matro’s website cannot damage your device or the files stored on it. With 'cookies', we also mean comparable techniques collecting information, such as device fingerprinting.
Can changes be made to this Privacy Statement?
This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.
Questions, remarks, and complaints
If you have any questions regarding this Privacy Statement or the way in which Matro uses your data, you can send an e-mail to info@matro.be. If you have a complaint about the way your data is processed, please send an e-mail to info@matro.be. Furthermore, you always have the right to contact the competent national data protection authority. In Belgium, this is:
Data Protection Authority
Rue de la Presse 35 / Drukpersstraat 35
1000 Bruxelles / 1000 Brussel
Tel. +32 2 274 48 00
Fax +32 2 274 48 35
E-mail: commission@privacycommission.be
Website: http://www.privacycommission.be
